Thank you for supporting Cyril Flint Befriending Charity

The closing date of this raffle is 12 December 2017 and the draw will take place on on the same evening.

Applications must be from players aged 16 years old or over. No person under this age is allowed by law to enter the Cyril Flint Raffle.

Any person who has entered the Cyril Flint Raffle who is under 16 years old will automatically forfeit any prize and will be excluded from future entries. If a child under 16 years old is found to have participated in a lottery after the lottery draw has taken place, then a full refund will be made to that person and any prizes that might otherwise have been due to them will not be paid out. If prizes have already been paid out, all reasonable attempts will be made to recover them.

Cyril Flint reserves the right without notice or reason to cancel or refuse entry to the raffle. Cyril Flint decision on all matters affecting the draw is final and legally binding. No correspondence regarding the results of the draw will be entered into.

Complaints will be handled in line with complaints procedure found within Cyril Flint Policy & Procedure. This is available online at cyrilflint.org. Complaints that cannot be resolved by the Cyril Flint including personal attention from the Promoter will be escalated to a third party; the Fundraising Regulator.

Winners will be notified by telephone where a telephone number is available.

Winners may be required to take part in Cyril Flint PR and promotional activity.

The cost of each ticket and entry is £2.

There are no alternatives to the cash prizes and no interest is payable. Payment of prizes will be made by cheque by post within 21 days.

Tickets may not be sold in the street.

Terms & Conditions:

Cyril Flint accepts no liability for loss, theft or delay due to post or for any interest for late items. Cyril Flint is not liable for any late bank payments.

No detail in the application may be changed in any way once it has been submitted except for change of address.

The Cyril Flint Raffle is open to residents of England, Wales and Scotland. No entrants are allowed from Northern Ireland, the Channel Islands, or the Isle of Man.

The Cyril Flint is subject to the laws of England and Wales.

Supporting Information used in promotion of Cyril Flint Raffle. Cyril Flint is licensed by the Gambling Commission, and this lottery is run under the rules laid down by the Gambling Act 2005 (www.gamblingcommission.gov.uk).

The Cyril Flint Raffle is intended to be a fun way to support Cyril Flint and the vital work we do. If you feel you have a problem with gambling you should visit Gambleaware’s website where you can get help and advice Gambleaware or contact the National Helpline on 0845 6000 133, lines open 8.00am until midnight.

Person responsible for the lottery: Alex Neil, 33 Ballbrook Avenue, West Didsbury, Manchester, M20 3JG. Cyril Flint is a registered charity in England and Wales (1146179). Registered company number 1005541.

Responsible Gambling

If you are worried about your gambling or that of someone close to you, Gambleaware is the UK’s leading authority on the provision of support, advice and counselling to people affected by gambling problems. If you or someone you know needs help or advice call their helpline 0808 8020 133 or visit Gambleaware.

Self-Exclusion

While most of our supporters gamble within their means, we recognise that gambling can be a problem for some.

Are you gambling more than you really want to? If you would like to be excluded from future raffles and lotteries, please call 0161 942 9465.

Complaints

Any complaints regarding our raffles or lotteries can be made directly to Cyril Flint by contacting our dedicated supporter care team at:

Cyril Flint Befriending Service
33 Ballbrook Avenue
Manchester
M20 3JG

We will aim to respond to initial complaints and queries within 48 hours of receipt of the complaint.

If the complaint is not satisfactorily resolved, the matter will be escalated appropriately.

Every complaint will be taken seriously and fully considered by Cyril Flint in order that a satisfactory resolution can be achieved.

In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the matter will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers.

i. The player will be provided with IBAS referral details.

ii. The outcome of IBAS intervention will be reported to the Gambling Commission